Way before they started taking over the operations of CENECO in Bacolod City and Central Negros, Negros Power made this commitment: service beyond power. In the past months, we have seen the company integrating itself into the communities, making its operations /relevant to the society it serves. Recently, Negros Power held a series of events called “Negros Power Saya sa Barangay” in different barangays to mitigate the impacts of power outages that are connected to the rehabilitation work they are doing.
Negros Power Saya sa Barangay
Negros Power understands that people need more than just electricity. So they are standing true to their commitment to give service beyond power.
Under its five-year rehabilitation and modernization plan, the company continues to work tirelessly even during holidays and weekends to upgrade the dilapidated infrastructure inherited from CENECO. However, they understand the impact these necessary changes have on their consumers. Power outages, while essential for the community’s long-term benefit, can be frustrating and disruptive.
So, Negros Power decided to do something extraordinary. They went beyond their core function of delivering electricity, choosing instead to bring smiles and hope to the communities affected by the power interruptions.
They organized a series of “Negros Power Saya sa Barangay” events, bringing exciting games, prizes, and a spirit of celebration to the heart of the communities.
Bringing Smiles Back to the Community
In the heart of Central Negros, amidst the temporary inconveniences of power interruptions brought about by the ongoing rehabilitation of the electric distribution network, Negros Power delivered joy.
The laughter of affected consumers playing traditional games, the thrill of winning prizes, and the shared joy of community gatherings starkly contrasted with the usual frustration of power outages.
Appreciation from Residents
Consumers said that they understand the need for these brownouts during repairs, but they didn’t expect Negros Power to go the extra mile and bring them this kind of happiness. It’s a huge relief to see them not just fixing the power lines but also caring for their well-being. This is the first time they’ve seen a public utility company do something like this.
It’s heartwarming to see Negros Power taking the time to connect with the consumers, to acknowledge the challenges they face, and to bring them joy during these difficult times. It shows that Negros Power genuinely cares about its customers and is committed to building a stronger community.
The “Negros Power Saya sa Barangay” events are more than just a distraction from power outages. They are a powerful demonstration of empathy, community spirit, and a commitment to customer-centric service.
They are a tangible expression of Negros Power’s understanding of the human impact of their work, going beyond simply delivering electricity to building a stronger, more connected community. The laughter of the residents is a testament to the power of empathy, the strength of community, and the commitment of Negros Power to building a brighter, more energized future for all.
The company believes that joy and connection can thrive even in the face of challenges. They are a reminder that genuine customer service is about more than just fulfilling a need; it’s about building relationships, fostering understanding, and sharing the journey toward a brighter future.