Several employees of CENECO who are based in Bacolod City were invited to see the facilities of MORE Power Iloilo. This field trip drew praise and appreciation from the Bacolod group because it made them realize the disparity between the operations of the two companies.
CENECO Employees Are All Praises to MORE Power Iloilo
To personally, observe how MORE Power Iloilo operates, several employees of the Bacolod-based Central Negros Electric Cooperative, or CENECO, visited their Iloilo counterparts. They were able to see first-hand the modern equipment and the efficient operations of MORE Power as a private electric distribution utility.
They lauded the state-of-the-art substations installed at Molo and at the Iloilo Business District by Megaworld, as well as the efficient 24/7 Customer Service Office, and the modern control center. Even the warehouse where equipment is stored was not spared. Moreover, they were amazed at how the trading operation to procure from cheaper energy sources is being conducted.
To prove that it cares about its people, MORE Power made a presentation about the different activities for the employees.
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Thoroughly Impressed
Sheena Lyn Diaz, a CENECO employee, said that processing new applications to the actual connection takes about 3 to 4 weeks. At MORE Power, it takes only about a week. “Sa Customer Service, na amaze kami kay ti most sang sa amun is sa application man. Maybe because si CENECO is cooperative pa siya bala. Damu kami requirements nga gina require, kis-a may mga indi masubmit. Sa installation lawig gid ya sa amon,” pahayag ni Sheena Lyn.
CENECO leadman on service installation John Raymond Ortiz praised the modern facilities of MORE Power, citing that their outdated equipment has already been servicing Central Negros for decades.
“Nakita ko gid nga daw kalayu sang nalab-ot na sang MORE which is bag-o lang ka sugod, layu na ang mga nalab-ot nila bala. Kag mostly Nakita ko sa substations, high-tech na gid ya. Malayu sa iban,” Ortiz added.
Jonathan Prietos, an Account Inspector who has been with CENECO for 29 years, said that it is time that his fellow CENECO employees should accept the fact that it is time for a chance.
“Okay gid ko ya. Nakita ta man nga kinanglan na gid man sang CENECO nga mag move on ukon mag kwan sa lain na bala status kay kadamu sang problema sa CENECO nga ga pending indi maubra dayun” Prietos said.
Why the Field Trip
Ma. Cecilia Pe-Calunod, Assistant Vice President of Negros Power, said that the CENECO employees were invited to visit MORE Power for benchmarking with its sister company.
The main purpose of this official travel is to make the employees see how MORE Power operates, as “to see is to believe.” This way, the CENECO employees can themselves witness how MORE Power operates in order to give good value service to its customers.
But the bottom line of the activity is to give assurance to CENECO employees that they will also be taken care of in the new company. This will ensure they can work with peace of mind and perform well in their tasks.
“We do business, we train our people to be leaders in the long run. That’s why makita nila kag na witness in their very own eyes, may employee engagement gid. We value that. Holistic ang approach sa empleyado. The management always believes that giving benefits or attention to the welfare of the employees would be giving also good service,” Calunod added.